It is my honour and privilege to present to our clients and stakeholders this Service Charter which spells out the mandate, core functions, vision and mission of the Embassy of the Republic of Kenya in Brasilia, Brazil.
The Service Charter outlines the Mission’s commitment to quality, efficient and effective service delivery while providing an overview of our operations and at the same time enhancing awareness on the services offered by the Embassy. This Embassy is consistent with the National Strategic Plan as envisaged and is in conformity with both Kenya’s Foreign Policy and The Vision 2030.
As we strive to expand and strengthen diplomatic relations with the Federative Republic of Brazil and in the greater Latin America region, the Service Charter outlines the Embassy’s commitment to offer services based on transparency, accountability and integrity, while seeking an opportunity to measure our performance.
Lastly, through the Service Charter we have provided our contacts and encourage feedback from our clients and stakeholders to enable us further improve on service delivery as we target to achieve world class services.
We thank you all for being part of this process and your continued support beyond 2018.
Amb. Isaac Ochieng
CHARGE’ D’ AFFAIRES a.i.
The Embassy of the Republic of Kenya in Brazil was opened in October 2006 as Kenya´s first diplomatic Mission in whole of Latin America. The Embassy, which has accreditation to Chile, Argentina and Venezuela, has witnessed the opening up of new opportunities in Kenya – Brazil relations, which culminated with an exchange of high level visits with the former President of the Federative Republic of Brazil visiting Kenya in July, 2010 and the Minister for Foreign Affairs of Kenya visiting Brazil in September, 2010. The two countries have had a successful Joint Commission for Cooperation which has laid down the framework of cooperation between both countries, as shown by the exchange of technical visits by the public and private sectors of both countries.
Kenya is pursuing a long term developmental strategy, the Vision 2030, which aims at transforming the country into a newly industrialized and or a middle-income country by the year 2030. Kenya has lots of business and investment opportunities and the Embassy is always ready to provide relevant information to prospective partners, investors and business people.
Articulate and implement’s Kenya’s Foreign Policy in the Federative Republic of Brazil and the accredited countries.
To be a modern and world class Diplomatic Mission
To pursue, advance and promote Kenya’s interests through effective diplomatic engagement.
The objectives of the Mission are to:-
The core values that guide the discharge of our duties and responsibilities include:-
Republic of Kenya at all times
and confidentiality in all their work
inculcate shared and collective responsibility in all their work
operations of the Mission
The Mission provides the following services:-
9.1 To the Government and the People of Kenya
9.2 To the Host Government
9.3 To the Kenyan Diaspora
9.4 To the Missions and International Organizations
9.5 Consular Services
We are committed to offering high quality service. The Embassy staff:-
We shall endeavour to:-
We endeavour to:-
As we strive to serve you better, we appreciate feedback on our performance through the contacts listed below:-
Embassy of the Republic of Kenya,
Shis QL 10, Conjunto 08, Casa 08,
Cep: 71630-085, BRASIL
+55 61 3364-0978
|Tel:||+ 55 61 3364-0691 / 3364-1141|
Review of Charter
The Mission Service Charter will be reviewed periodically to ensure that it is in line with new developments to accommodate new ideas, lesson and challenges learnt from implementation of the current one.
|TYPE OF SERVICE||TIME/PERIOD||REMARKS|
|Emergency consular service||Immediately||Case by case|
|Response to headquarters||Within deadline||As set by regulations|
|Response to letters, e-mails and other written correspondence||Within 3 working days||Upon receipt of mail|
|Answering to telephone calls||Within 5 seconds of ringing||During official working hours|
|Response to complaints||Within 48 hours||From time of receipt|
|Acknowledgement of receipt of letters and other correspondence||Within 5 days||From time of receipt|
|Thank You letters||Within 3 days||From time of service rendered|
|Invitations||At least 2 weeks in advance||Before the date of the actual event/function|
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